About the author

Luís Melo - Webv2

Luís Melo

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Professional Experience

  • Head of Solutions Delivery UK @ Capventis (since January 2016)
  • Head of CRM/CX @ Capventis (January 2015 / January 2016)
  • CRM/CX Solutions Consultant @ Capventis (April 2013 / December 2014)
  • CRM/CX Solutions Consultant @ Enigen UK (March 2012 / April 2013)
  • CRM Consultant @ Novabase (September 2007 / March 2012)
  • Key Account Manager @ A & M Telecomunicações (June 2005 / September 2006)
  • Sales Representative @ A & M Telecomunicações (December 2004 / May 2005)
  • Trainee @ Compta (March 2004 / July 2004)

Certifications

  • Certified Customer Experience Professional (CCXP)
  • Qualtrics CX Expert
  • Qualtrics Research Core Expert
  • Qualtrics Research Core
  • Oracle RightNow CX Cloud Service 2016 Certified Implementation Specialist
  • Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
  • Oracle Co-browse Cloud Service 2016 Implementation Consultant

Recognitions

  • Oracle Service Cloud 2018 All Star (link)
  • Oracle Service Cloud 2017 All Star (link)
  • Oracle Service Cloud Hero of the Month – April 2017 (link)

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